Hey, this is Jeff, I’m not here right now. Please feel free to leave a message… or send me a text… or send me an email… or write on my wall… or send me a facebook message… or tweet me… and I’ll get back with you as soon as I can (or as soon as I actually find your message).
Last week I had plans to have lunch with a co-worker on Wednesday. Earlier in the week we had decided to meet at noon, but on Tuesday evening I learned we had another meeting that had just been scheduled for 1:00pm. Thinking that we might want to meet a bit earlier, I decided to propose that idea to my co-worker so I sent him an @reply on twitter. A couple of hours passed and as I was heading to bed he replied in the affirmative. Plans had been changed.
Heather questioned why we were tweeting back and forth rather than texting (or using any of the other various methods of communication available to us) and as I reflected on it I came up with this. It was evening and I definitely didn’t need to call him, we were both home with our families. Even sending him a text seemed like it would be more intrusive than it needed to be, I didn’t need a quick reply from him. However, I was a bit unsure about emailing him because I believed that he would not be coming in to the office prior to our lunch meeting and I wasn’t sure he’d be checking email that morning. In the end, connecting with him on twitter seemed like it would be the least intrusive method with which I had some level of certainty that he would see my note and be able to respond in a timely manner.
In communicating with this particular individual there are times that we call each other, times that we text, times that we send emails, heck there are even times when we might walk down the hall and talk face to face! On this particular evening, in this particular situation, connecting via twitter seemed the best option.
Of course, I didn’t give the decision to connect with him on twitter a great deal of thought before sending the message, it was almost instinctual and I didn’t fully process why I had done it until Heather asked. But reflecting on it since has me wondering. Are there socially accepted/proscribed norms for how we use each of these forms of communication? Or maybe the better question is, are you in tune to the socially accepted norms for these communication options in your communities and circles? How do you find all of the options available for communication to be helpful? How have you found the variety of options to not be helpful?